Privacy Policy

1. Information we collect

When you place an order or contact No Crumbs Bakery, we may collect information you provide, including your name, email address, mobile phone number, order selections, payment method, pickup details, notes, referral source, and question or catering-request details.

If you choose the optional text-message checkbox, we also retain a record of that choice, including the consent wording, date, and collection method. We may collect limited technical information such as browser type, page, viewport size, and error details to keep the website reliable. Google Analytics may collect general website-usage information according to its own policies.

We do not collect or store card or bank-account credentials. Venmo and Zelle payments are reconciled manually using the sender name and order amount.

2. How we use information

• To create, fulfill, and support your bakery order.
• To communicate about payment, pickup, changes, questions, or catering requests.
• To send optional order-related or promotional text messages only for the separate program or programs you actively select.
• To maintain business records, prevent misuse, troubleshoot errors, and improve the storefront.

3. Text-message privacy

No Crumbs Bakery offers two separate optional text programs. Order Updates covers order confirmations, payment and pickup reminders, and customer-support updates. New Drops & Menu Alerts covers future cinnamon roll drops, seasonal flavors, new desserts, limited-time specials, and bakery announcements.

Each program has its own separate checkbox, unchecked by default. Customers may select either, both, or neither. Order Updates may send up to 4 messages per order cycle; New Drops & Menu Alerts may send up to 4 messages per month. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Consent is not a condition of purchase.

Mobile-information promiseWe do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

Service providers may process mobile information only as needed to operate our messaging service on our behalf. They are not authorized to use your mobile information or messaging consent for their own marketing or promotional purposes.

4. When information may be disclosed

We may use service providers for hosting, email delivery, text-message delivery, analytics, and other operational support. They receive only the information reasonably needed to provide those services. We may also disclose information when required by law or reasonably necessary to protect customers, the business, or the security of the website.

We do not sell customer personal information. Mobile phone numbers and messaging opt-in or consent data are never shared with third parties or affiliates for their marketing or promotional purposes.

5. Retention and security

We retain order and customer-service records for as long as reasonably needed for fulfillment, customer support, accounting, fraud prevention, and legal obligations. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

6. Your choices

You may place an order without joining the text-message program. To stop automated text messages, reply STOP. For help, reply HELP or email us. You may also ask us to correct or delete customer information when retention is not required for legitimate business or legal purposes.

7. Policy updates

We may update this policy as our services or legal obligations change. The current version and effective date will remain available at this public URL.